Thank you for choosing our products! We want to ensure you have a positive shopping experience, so we’ve established the following refund and return policy:
Policy Duration
Our refund and return policy is valid for 30 days from the date of your purchase. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
Return Eligibility
To be eligible for a return, please ensure that the item you received is unused and in the original condition with all packaging intact. A receipt or proof of purchase is also required.
Non-Returnable Items
The following situations do not qualify for our return policy:
- Damage caused by accidental drops
- Customized orders
- Incorrect size ordered
- Impulse purchases
Partial Refund Conditions
Since our products are made to order, if you change your mind after placing an order, your refund will be calculated based on the production progress. We thoroughly inspect each item before shipping to ensure quality. If you receive a defective product, we will issue a partial refund at our discretion.
Refund Delays or Issues
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time for your refund to be officially posted.
- Reach out to your bank; processing times can vary.
If you’ve completed these steps and still haven’t received your refund, please contact us at service@xyzsliver.com.
Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at service@xyzsliver.com or contact us via instant chat.
Return Process
We strive to minimize unpleasant experiences. If you need to return an item for personal reasons, you will be responsible for the return shipping costs. If we provide a return shipping label, the cost will be deducted from your refund. If you handle the return yourself, you will receive a full refund.
Please ensure the item is packaged securely when returning it. If the product is damaged due to inadequate packaging, you will not be eligible for a refund.
Need Help?
For any questions regarding refunds and returns, please contact us at service@xyzsliver.com or reach out via instant chat.